Obenan · Retail and store chains
Your customers are asking AI. Let the answer be your store.
For retail and store chains, Obenan keeps your store's information accurate on more than 100 channels, answers reviews in your own voice, and strengthens your ground for being recommended on ChatGPT, Gemini, Google and Apple Maps. Setup and support in Türkiye from Brandmentor.
Nusr-Et, Penti and Le Pain Quotidien also use Obenan
Your Store
Fashion retail · İstinye ParkOther industries
Why now, for retail and store chains?
This short film was made for retail and store chains: the question your customer asks AI, the mistakes specific to your sector, and how Obenan fixes them.
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Your customers no longer look for your store in a shop window; they look in AI and on the map! And AI scans dozens of channels to give one single answer. If your information is wrong? That answer isn't you. It's your competitor! Wrong mall hours. A closed store showing as open. Unanswered reviews. Each one, a customer going to a competitor. This is exactly where Obenan steps in! It manages all your stores' information from one place, keeps it accurate on more than a hundred channels, and answers reviews in your own voice. The result? AI knows you. And recommends you! In more than forty countries, over fifteen hundred locations are already growing with Obenan. Setup and support in Türkiye come from Brandmentor. Does AI know your stores correctly today? Find out now: request your free visibility report today!
Sound familiar?
Your customers decide before they reach your store. These problems affect that decision the most.
The store exists, but not on the map
Some stores on the official list never had a Google profile opened. They're never mentioned in “store near me” searches or in AI answers.
Every store has the same name
Profiles show only the brand name; stores in the same city can't be told apart, and duplicate listings split ratings and reviews in two.
Directions to the wrong mall
A store that moved still shows at the old mall, the pin is kilometers away, and instead of a phone number there's a call center line or none at all.
Complaints unanswered, ratings fragile
Each store has few reviews; complaints about staff, returns and shelf-versus-till prices go unanswered, and the AI summary describes the brand with those sentences.
Brands using Obenan in Türkiye
- Penti
- KONT Moda
- Ayakkabı Hastanesi
- Metebronz Mobilya Skyland Hom
Among brands with locations managed by Obenan in Türkiye as of October 2026. This is a reference, not a customer testimonial or a claim of results.
From question to visit, from visit to review.
At every step of this journey, Obenan keeps your side accurate and visible.
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customer
Asks
Asks ChatGPT, Gemini or Google Maps: “What time does this brand's store in the mall close today?”
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AI
Scans the sources
The answer is gathered from Google, Apple Maps, directories, reviews and websites. If the information conflicts, the assistant avoids recommending you.
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Obenan
Has already made it right
Your store's hours, address, mall hours and reviews, consistent and machine-readable on 100+ channels.
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AI
Can recommend you
The assistant finds consistent, up-to-date information about your store; the obstacle to recommending you is gone.
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customer
Comes to you
Arrives at the right address, while you're open, with the right phone number. No closed doors or wrong numbers.
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Obenan
The review gets a reply
The post-visit review is read by Emotion AI and answered in your voice. Your reputation grows and the cycle starts again.
Your store without Obenan and with Obenan.
Tap the button or watch: the same business, two different digital realities.
- Opening hours ✕Different hours on different channels, wrong information on holidays ✓Correct on connected channels from one record, special days included
- AI answers ✕ChatGPT and Gemini give incomplete or wrong information about your store ✓You become recommendable with verified information
- Store network ✕Closed stores show as open, new stores don't show ✓Openings and closures from one hub, instantly
- Reviews ✕Reviews unanswered; the rating drops as negative ones pile up ✓A fast, rule-based reply to every review, in your voice
- Your team's time ✕A separate login and a separate update for every channel ✓One hub; routine work is prepared in the background
- Measurement ✕You don't know where you're visible and where you disappear ✓Location-based reports and recommended actions
Key features for retail and store chains.
Mall and holiday hours at every store
Special days are updated in bulk by region or mall.
Hundreds of stores, one hub
Limited permissions for regional managers, full control at the center; changes approved.
Reputation comparison by store
Which store has checkout waits or staff issues coming to the fore, with recommended actions.
What is AI saying about you?
The answers ChatGPT, Gemini and Perplexity give about your store are audited regularly; wrong, outdated and missing information is corrected.
Update once, and be correct on every connected channel
Google, Apple Maps, Bing, HERE, TomTom, Foursquare and nearly 100 directories, from one record.
Don't learn a new dashboard
Ask ChatGPT, Claude or Gemini "how does your store look today?" and let Obenan prepare the status and the fixes.
Every review answered with care, in your own voice.
A customer leaves a review. Emotion AI reads it, separates the topics and drafts a reply in your brand's language.
- Reviews from Google, Tripadvisor, Facebook and the sources you connect are gathered in one place.
- Emotion AI reads each review by topic and sentiment.
- The reply is drafted in your brand's voice and published with your approval or by your rules.
“Great product range, clean fitting rooms. There was a bit of a queue at the checkout.”
A customer · todayThank you for your kind review! We've shared your feedback on checkout congestion with our store team. We'd be happy to see you again.
How does it work in real life?
Campaign week
Extended opening hours are entered once for all stores and appear on maps and assistants at the same time.
Store closure
A closed store is marked closed, and customers are directed to the nearest store.
Regional report
Regional managers see the rating and review trends of their own stores in one report.
Search has become an answer. The answer, an action.
In less than two years, discovery has shifted from a list of links you could influence to a single answer given on your behalf. Customers decide before they ever reach your website.
Share of consumers who turn to AI for local business recommendations (6% a year earlier).
Monthly users of Google AI Mode. AI Overviews reach 2.5 billion people.
Click-through rate to websites on searches showing an AI summary (15% on searches without one).
Directories and channels where Obenan keeps your business information in sync.
Sources: Google I/O 2026; BrightLocal 2026; Pew Research Center 2025.
Does AI know you, recommend you, and describe you correctly?
Obenan puts real customer questions to ChatGPT, Claude and Gemini, records the answers with their sources and scores them on three measures.
Recognition
“Do you know this brand?” Does the assistant remember your basic facts? Do your founding year, number of branches, headquarters or brand spelling contradict each other from one assistant to the next?
Discoverability
“What's the best … in my city?” Does it recommend you for a category question, where do you appear on the list, and which competitor is recommended instead of you?
Reputation
“Is … trustworthy?” Is the answer positive or mixed? Does the assistant describe you through your highly rated branches, or through unanswered threads on complaint sites?
Fix first, then reply, then grow.
Every project follows the same order; on day 30 we measure the first results together.
Cleanup
All locations are connected and profile ownership is verified. Missing profiles are opened, duplicates merged, and a standard for name, address, phone, hours and category is applied.
Reply and task flow
The reply policy is set together; replies begin, including past reviews. Negative reviews go as tasks to the right team, and a themes dashboard is set up.
Growth and measurement
Review collection at vulnerable branches, monthly campaign posts, Local Pages and AI Visibility measurement. Targets are tracked with branch and region scorecards.
Built around how your business works.
Each package isn't a feature list; it's a stage in how your business shows up to customers and AI.
Growth
Your AI visibility, on autopilot.
Save 30% with annual billing
Manage your reviews, and publish accurate business information that customers, search engines and AI assistants can read.
- Your business information, in a format AI can read
- Sync across 100+ directories and channels
- All reviews in one place, with reply drafts in your voice
- Automatic reply rules
- Location-based reports and trends
- Setup and local support from Brandmentor
Enterprise
Intelligence built for you.
Everything in Growth, plus:
A solution shaped around your operation for multi-location, multi-brand and multi-market structures.
- One view of the whole network: by region, brand, group
- Roles, approval rules and bulk updates
- API access and integration with your systems
- Custom development and workflows
- Reporting that shows the next step
Prices are per location and exclude VAT. Contact us for packages specific to Türkiye and setup support.
Questions for retail and store chains.
Is it connected to our e-commerce site?
Can we give permissions per store?
Who handles setup?
Do you guarantee the top spot on Google or in AI?
A free visibility analysis for retail and store chains.
How does your store look today on Google, Apple Maps and AI assistants? Let's analyze it for free and plan a demo tailored to you.
Choose your industry.
For every industry, we've explained in detail the benefit Obenan brings.
Industry tour · Part 7/30
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