Review and Reputation Management
Every review answered with care, in your own voice. Emotion AI shows what customers love and what bothers them, and prepares the replies for you.
Keeping up with every review is a job of its own.
Reviews pile up on Google, Tripadvisor and Facebook. Every negative review left unanswered affects new customers' decisions and changes how AI describes you.
Obenan gathers reviews in one place, drafts replies in your brand's language and publishes them by your rules.
How do we work?
Collect
Reviews from the sources you connect are gathered in one place.
Understand
Emotion AI analyzes reviews by topic and sentiment.
Reply
Drafts are published with your approval or by your automatic reply rules.
Included in Review and Reputation Management.
Reviews in one place
Google, Tripadvisor, Facebook and the other sources you connect.
Replies in your voice
Reply drafts that learn your brand's tone.
Automatic reply rules
For example, automatic replies to 4–5 star reviews, approved replies to the rest.
Emotion AI reports
Topic-based sentiment analysis, keywords and trends.
Customer questions
Questions answered from your approved business information.
Action plan
Practical next steps drawn from the reports.
One record, 100+ channels and AI assistants
The full power of Obenan, with local support.
Setup, channel connections and the first corrections are done by the Brandmentor team. Review the packages and pricing, or request a free visibility analysis.
See Obenan pricingWhat drags the rating down is often management, not the product.
The picture we see in chains in Türkiye: a good in-store experience, and complaints left unanswered online.
One review wrecks the rating
Each branch has only a few reviews; a single bad experience drags the rating down fast. Profiles with few, old reviews can't make the recommendation list for “best” questions.
Neither praise nor complaints get a reply
No thanks for reviews praising staff by name, no replies to complaints. AI summaries describe the brand in the language of those unanswered complaints.
The head office profile has become a complaints box
E-commerce, shipping and returns complaints are written on warehouse, factory outlet or head office profiles. The brand's most-seen rating doesn't reflect the store experience at all.
Beyond the reply.
Review management isn't just writing replies; it's a process that resolves complaints and gets happy customers talking.
Complaints reach the right person
A 1–2 star review lands as a task for the branch manager or customer service within the time you set; resolution time is tracked.
Let happy customers write too
A QR code at the till, a link on the receipt or by SMS, an invitation after delivery or service. It starts with the branches whose ratings are most vulnerable.
How many reviews to reach the target rating?
We calculate how many positive reviews each branch needs to reach its target rating; targets are tracked by branch and region.
The root cause becomes visible
Staff, returns, price-tag mismatches, tailoring, delivery delays… Recurring themes are reported by branch and region and go to the relevant team every week.
In the customer's language, in the brand's tone
Reply drafts in Turkish, English, Arabic and other languages, published with your approval or by the rule you set.
Fix first, then reply, then grow.
Every project follows the same order; on day 30 we measure the first results together.
Cleanup
All locations are connected and profile ownership is verified. Missing profiles are opened, duplicates merged, and a standard for name, address, phone, hours and category is applied.
Reply and task flow
The reply policy is set together; replies begin, including past reviews. Negative reviews go as tasks to the right team, and a themes dashboard is set up.
Growth and measurement
Review collection at vulnerable branches, monthly campaign posts, Local Pages and AI Visibility measurement. Targets are tracked with branch and region scorecards.
The Digital Presence system works as one whole.
Digital Presence with Obenan
What is Obenan, how does it work and what does it bring your business? Every feature on one page.
Digital Presence SystemWhat Obenan Does: 30 Industries
We covered 30 industries one by one: the problems, the scenarios and the benefit Obenan brings.
Digital Presence SystemAI Visibility
Your customers ask AI first.
Digital Presence SystemLocation Management
Update once, and be correct on every connected channel.
Digital Presence SystemObenan Pricing
Packages, scope and a free visibility analysis. Let's choose the right starting point together.
Questions about Review and Reputation Management.
If you have another question, write to us and we'll get back to you the same day.
Which sites does review management cover?
Are reviews answered automatically?
What does Emotion AI do?
Can you delete negative reviews?
Get your free visibility analysis.
How does your business look today on Google, Apple Maps and AI assistants? Let's analyze it for free and plan a demo tailored to you.
Obenan guide · Part 4/6
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